T A X I
Frequently Asked Questions
Q: Where does LA Taxi provide car service?You can hire LA Taxi to and from all counties in the state of New Mexico.ALL AIRPORTS & local transportation. Available for charter. Rides should be booked in advance.
Q: How do I make a reservation with LA Taxi?
With Los Alamos Taxi we offer two simple ways to book a ride.
Go to reservations and fill out all your information or text. You can book us for special charter service in advance.
A representative will email, text or call you back within 24 hours for confirmation if available, short notice rides without 24 hour advance booking might not be possible, not all rides can be booked if the driver is already booked. See Cancelation policy below.
Q: How much will my ride cost?Los Alamos Taxi has set up flat rates here for your safe rides. Quotes for charters and other destinations not listed on rates page available. Flat rates, Quotes and pre payments do not We charge flat rates which does not include wait time for stops, parking or tolls, tax, square fees & gratuity. Rates will be calculated upon service and paid upon service. If stops are close together with a group no extra charge. Wait time charge of $25 per hour or $4.16 per 10 minutes. On off peek fee of $25 will be added to all service between 12am - 6am. Flat rates are on rate page based on location, drive times and mileage and all locations not listed require a quote. Driver is paid by the hour.
Q: How and when do I pay for my ride with Los Alamos Taxi?Los Alamos Taxi accepts all major credit, debit cards, cash. We use Square and you get an email or text receipt. We can give you a hardcopy receipt upon request. You can request to pre pay your flat rate fare, otherwise fare is calculated at the end of the ride. You can request to pre-pay via text, email or reservation form. Pre payment only includes flat rate, tax and does not include tip, or additional stops wait times.
Q: What is your cancellation policy for reservations and pick ups?
Once your ride is booked, you are responsible for timely cancellation in writing via email or text. If you fail to cancel reservation in time 100% of fare is due. When you make a reservation, the time slot/taxi is not available for hire for other passengers.
24 hours notice
Online Reservations made more than 24 hours in advance.
Any form of advanced booking: text, email, phone call made with more than 24 hours notice.
Long distance rides
All pre paid fares
24 Hours cancellation notice for SAF and ABQ Airport
100% of fare is due.
Airport and long distance rides booked with less than 24 hours notice cannot be cancelled unless
an emergency. 100% of fare is due.
Short notice or immediate rides
15 minutes cancellation notice for local rides in Los Alamos County
No cancellation if driver has arrived at appointed time for an immediate or short notice request.
100% of fare is due.
If you fail to cancel reservation in time and driver has arrived, 100% of fare is due.
See our terms and conditions for further details.
Q What are your terms and conditions?
Los Alamos Taxi and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions, construction, mechanical failure, an Act of God or any other conditions beyond our control. Any expenses arising as a result of delayed or early departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger. We recommend booking your ride at least 24 hours in advance. See full terms and conditions here
Q: How many vehicles do you have in service?
Right now we have one 10 passenger van in service. As client demand increases, we will consider putting a passenger car and 15 passenger shuttle tour van back in service. So use your local taxi!
Q: How many passengers and bags can the vehicle accommodate?
The passenger van seats up to 10, with a cargo area in back for luggage. Please let us know if you have extra baggage so there is plenty of time for loading and unloading.
Q: What if my flight is late - will my driver wait for me?
Yes, there is a grace period of 35 minutes for arrivals, then wait times apply.
With an airport pick-up, if you've provided us with your flight information we can track your flight. Your
driver will make every effort to help you avoid any wait time fees. (Example, if your flight is to arrive at
2:00 pm we will schedule your pick up between 2:15 & 2:35 pm - but we always check your flight stats before we depart from Los Alamos.
If your flight is early you must wait for your scheduled pick up time.
Passengers are responsible to contact LA Taxi if you are aware of any flight delays or cancellations by emailing, text or calling.
Our drivers are paid by the hour, any extra time must be added.
Q: What about child passengers?
Children under 1 ride FREE. New Mexico law requires safety seats for children. LA TAXI does NOT provide child safety seats and we are unable to transport children unless they are properly seated according to New Mexico law.
Q: Why do your competitors charge double? Why do you cost more than some UBER/LYFT?
For those of you that are not familiar with the geography of New Mexico, Los Alamos is an isolated town. Los Alamos is located 100 miles North of Albuquerque - 4 hours, 200 miles round trip for our drivers. Santa Fe Airport is 42 miles 55 minutes south of Los Alamos, 2 hour round trip for our drivers. We are the only taxi service in/out of Los Alamos. New Mexico has very limited public transportation and private transportation services. We are the least expensive of all state licensed private transportation services to Los Alamos and to long distance locations. Our vehicles and drivers are state safety regulated, unlike UBER/LYFT. Many passengers testify to the poor experience they have had with the driver or vehicle safety conditions of Uber/LYFT which are not state regulated. You are in their personal vehicle. Taxi vehicles are commercial business maintained vehicles. Competitors charge double because of the mileage, gas, time and cost of running a business. It costs overhead for licenses, driver and vehicle safety inspections, gas, commercial insurance, vehicle maintenance and of course to pay the driver a decent wage.
LA Taxi is a non subsidized transportation service that is state and federally regulated with commercial insurance. We are locally owned and operated. Please be patient. Services are based on availability. We are not a big city cab service with a driver waiting in public for 8 hours shifts. We take calls as they booked first and as they come in. It takes time to come pick you up. Los Alamos is a rural town, we cannot afford to pay a driver to be on call 24/7 to maybe make $10! We provide a valuable service for the community and there is overhead to running a small business that is State regulated.
Q: What information is collected during booking and how is this information used?Any information you provide to us when booking is confidential and never shared with a third party.