Frequently Asked Questions

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Q: Where does LA Taxi provide transportation service? You can hire LA Taxi to and from all counties in the state of New Mexico. ALL AIRPORTS & local transportation. Available for charter. We are a reservation based service due to the isolation of Los Alamos, the low volume airports and population. 

Q: How do I make a reservation with LA Taxi?
Go to reservations and fill out all your information. You can book us for special charter service in advance.
Owner will email, text or call you back within 24-72 hours for confirmation if available, we do short notice rides without 24 hours, not all rides cannot be booked if the driver is already booked. See Rates and Cancelation policy below.

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Q: How much will my ride cost? Los Alamos Taxi has set up flat rates here for popular destinations AND OTHER FEES.Quotes for charters and other destinations NOT LISTED on rates page available. We charge flat rates which does not include wait time for stops, fuel surcharge, bag fees, OFF PEAK fees, parking or tolls, tax, square fees & gratuity. Rates will be calculated upon service and paid upon service.  . On off peek fee of $25 will be added to all long distance service between 12am - 76am.   

 

Q: How and when do I pay for my ride with Los Alamos Taxi? We accept all major credit cards on square and use cash. We use Square and you get an email or text receipt. We can give you a hardcopy receipt upon request.  Fare is calculated at the end of the ride. 

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Q: What is your booking/change/cancellation policy for reservations and pick ups? 

Once your ride is booked, you are responsible for timely cancellation in writing via email or text. If you fail to cancel an advanced reservation in 48 hours time, 100% of fare is due.  No Shows 100% of fare is due. When you make a reservation, the time slot/taxi is not available for hire for other passengers. 

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Q What are your terms and conditions?

Los Alamos Taxi and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions, construction, mechanical failure, an Act of God or any other conditions beyond our control. Any expenses arising as a result of delayed or early departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger. We recommend booking your ride at least 24 hours in advance. See full terms and conditions here

Q: How many vehicles do you have in service?

Right now we have one 10 passenger Ford Transit van in service. 

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Q: How many passengers and bags can the vehicle accommodate? 
The passenger van seats up to 10, with a cargo area in back for luggage. 

Q: What if my flight is late - will my driver wait for me?
Yes, wait times apply. The flat rate includes a set amount of time. 2 Hours total driver time for Santa Fe, 4 Hours ABQ.  
With an airport pick-up, if you've provided us with your flight information we can track your flight, but the info is not always up to date and often changes mid air. Your driver will make every effort to help you avoid any wait time fees, so schedule with time for baggage pick up. (Example, if your flight is to arrive at 2:00 pm we will schedule your pick up between 2:10pm & 2:35 pm) It often takes the same amount of time to leave Los Alamos and get to the airport as is does to fly in.- If your flight is early you must wait for your scheduled pick up time. 
Passengers are responsible to contact LA Taxi if you are aware of any flight delays or cancellations by emailing, text or calling.

Our drivers are paid by the reservation then the hour, any extra time in 10 minutes increments must be added.

Q: What about child passengers?

Children under 1 ride FREE. New Mexico law requires safety seats for children.  This the responsibility of the parent/guardian. We assume no responsibility for use of these seats. The child must meet requirements for the seat. Parents/Guardians are responsible  for all minors and must bring child safety seats for all babies and toddlers. We are unable to transport children unless they are properly seated according to New Mexico law.

Q: Why do your competitors charge more? Why do you cost more than some UBER/LYFT? 

For those of you that are not familiar with the geography of New Mexico, Los Alamos is an isolated mountain town. Los Alamos is located 100 miles North of Albuquerque - 2 hours one way, 100 miles or 4 hours, 200 miles round trip for our drivers.  Santa Fe Airport is 42 miles 55 minutes south of Los Alamos,  2 hour round trip for our drivers. There is a demand for private transportation, just not so much demand that a full time staff can be hired 24/7. It is very expensive to run a business out of Los Alamos AND we are a commercially state licensed transportation service. It costs overhead to adhere to state safety standards, have commercial insurance, and we make very little profit to provide this service due to the expense of Los Alamos and cost of fuel. So a little over $1 mile is reasonable.  We are the only taxi service in/out of Los Alamos. New Mexico has very limited public transportation and private transportation services. We are the least expensive of all state licensed private transportation services to Los Alamos and to long distance locations. Our vehicles and drivers are state safety regulated, unlike UBER/LYFT. Many passengers testify to the poor and unsafe experiences they had with the driver or vehicle safety conditions of UBER/LYFT which are not state regulated. You are in their personal vehicle with personal insurance, no vehicle safety standards and they do not always take into account the cost of vehicle maintenance, wear and tear, a living wage and gas. they give most of the money to UBER/LYFT.  Official Taxi vehicles are commercial business maintained vehicles. Competitors charge double because of the mileage, gas, time and cost of running a business. It costs overhead for licenses, driver and vehicle safety inspections, gas, commercial insurance, vehicle maintenance and of course to pay the driver who doesn't even get benefits and has an irregular schedule. New Mexico is not a high volume state with big airports and metropolitan on demand services. It has a low population and spread out geography. 

LA Taxi is a non subsidized transportation service that is state and federally regulated with commercial insurance. We are locally owned and operated. Please be patient. Services are based on availability. We are not a big city cab service with a driver waiting in public for 8 hours shifts or on call 24/7. Drivers do not get paid to be on call. We take calls as they booked first and as they come in. It takes time and effort to come pick you up and to plan.  Los Alamos is a rural town, we cannot afford to pay a driver to be on call 24/7 to maybe make $5! We provide a valuable service for the community and there is overhead to running a small business that is State regulated. 

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Q: What information is collected during booking and how is this information used? Any information you provide to us when booking is confidential and never shared with a third party.
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