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Frequently Asked Questions

Los Alamos Taxi and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

We recommend booking your ride at least 24 hours in advance.

Q: How do I make a reservation with LA Taxi?
With La Taxi we offer two simple ways to book a ride.
Go to reservations and fill out all your information or call. 
A representative will email or call you back with in that business day for availability.
Once your ride has been confirmed an automatic confirmation email will be sent,

and an invoice to pre-pay for your rides.    
Phone: 1(505) 250-8943 or toll free (877) 264-9463

Q: Where does LA Taxi provide car service?
You can ride with LA Taxi to and from all counties in the state of New Mexico.
ALL AIRPORTS & local transportation.
Rides should be booked in advance.

Q: How many passengers and bags can each vehicle type accommodate?   
Each vehicle can accommodate a different number of passengers and bags.
Up to 14 passengers.

Q: What information is collected during booking and how is this information used?
Any information you provide to us when booking is confidential and never shared with a third party.

Q: How and when do I pay for my ride with Los Alamos Taxi?
When you make a reservation on line or over the phone your reservation is input in our booking system.

All airport rides will need to be prepaid. 
Los Alamos Taxi excepts all major credit, debit cards, cash and local checks.

Q: How much will my ride cost?
Los Alamos Taxi has set up estimated flat rates for your safe rides.
We show you your estimated total upfront, which includes all charges with the exception of wait time,       
stops, parking or tolls, tax & gratuity which cannot be calculated until the ride is complete. 
$20 per hour wait time. 

Q: What if my flight is late - will my driver wait for me?
Yes, but please be aware after the wait time grace period of 35 minutes you will be charged wait time for airport pick ups.
With an airport pick-up, if you've provided us with your flight information we will track your flight, your       
driver will make every effort to help you avoid any wait time fees. ( Example, if your flight is to arrive at
2:00 pm we will schedule your pick up between 2:20 & 2:35 pm - but we always check your flight stats before we depart from Los Alamos.
If your flight is early you must wait for your scheduled pick up time. 
Passengers are responsible to contact LA Taxi if you are aware of any flight delays or cancellations by emailing, text or calling.

Our drivers are paid by the hour, any extra time must be added.

Q: Children under 1 ride FREE 

New Mexico law requires safety seats for children. LA TAXI does NOT provide child safety seats and we are unable to transport children unless they are properly seated according to New Mexico law.

Q: For those of you that are not familiar with the geographic's of New Mexico..
Los Alamos is located 100 miles North of Albuquerque - 4 hours, 200 miles round trip for our drivers.      
Santa Fe Airport is 42 miles 55 minutes south of Los Alamos,  2 hour round trip for any service.

Local Los Alamos Transportation:
LA Taxi is a none subsidized transportation service that is state and federally regulated with commercial insurance.
Los Alamos is such a rural town with a free bus system during the day, so we can not afford to pay a driver to be on
call everyday & all day to maybe make $10!
There will be days when a driver will be available all day with out a reservation - Please call 505.250.8943
  
In order for LA Taxi to offer this special service for locals and visitors, rates and times are as follows.
Early mornings until 8:30 am - again call we might be in town all day.
​Most evenings 7:00 pm until when ever, we will wake up to get you home safe! 

When calling you must leave a message!

​Rates will be calculated upon service and paid upon service.
​If stops are close together with a group no extra charge. 
White Rock to & from Los Alamos - 1 way $20 above applies
Wait time charge of $1.50 for every 10 minutes. 
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