CANCELLATION POLICY Once your ride is booked, you are responsible for timely cancellation in writing via email or text. If you fail to cancel reservation in time 100% of fare is due. When you make a reservation, the time slot/taxi is not available for hire for other passengers. 

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24 hours notice

Online Reservations made more than 24 hours in advance. 

Any form of advanced booking: text, email, phone call made with more than 24 hours notice. 

Long distance rides

All pre paid fares

24 Hours cancellation notice for SAF and ABQ Airport 

100% of fare is due.

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Airport and long distance rides booked with less than 24 hours notice cannot be cancelled unless

an emergency. 100% of fare is due.

 

Short notice or immediate rides 

15 minutes cancellation notice for local rides in Los Alamos County

No cancellation if driver has arrived at appointed time for an immediate or short notice request. 

100% of fare is due.

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If you fail to cancel reservation in time and driver has arrived, 100% of fare is due.

See our terms and conditions for further details. 

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*Please note: We charge flat rates which does not include wait time for stops, parking or tolls, tax, square fees & gratuity. Rates will be calculated upon service and paid upon service. ​If stops are close together with a group no extra charge. Wait time charge of $25 per hour or $4.16 per 10 minutes
On off peek fee of $25 will be added to all service between 12am - 6am.